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Terms & Conditions

Terms & Conditions

1.Introduction-About our Terms and Conditions

Welcome to www.ertha.gr.

This page provides information about who we are and the legal terms and conditions that may apply to your use of www.ertha.gr (the “Website”) whether as a registered user or as a guest and any product or service you order from us.

The Company under the name «ERTHA IKE» (hereinafter called «our/the company», «we/us/ourselves», «our», «ERTHA»), is the sole owner and manager of this website.

Please read these Terms and Conditions and the Privacy and Cookie Policy ("Terms and Conditions") carefully before you start to use the Website because they contains binding terms and conditions for the use of the website, the submission of orders through the online store and the conclusion of sales.The present terms and conditions may vary or be modified from time to time, so you are kindly asked to check their content before using the services of our website.

By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood these Terms and Conditions and you agree to be bound by them in their entirety. If you do not agree to these Terms and Conditions in their entirety, please do not use this Website.

These Terms and Conditions apply regardless of how you access the Website, including any technologies or devices by which ERTHA makes the Website available to you.

The terms and conditions constitute the entire and integral agreement between our company and the user of the website. No modifications of the terms and conditions will be taken into account and therefore won't be considered valid, unless otherwise expressed in written form by ERTHA. 

2. Use of the website

2.1. Responsible use

By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms and Conditions, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.

This website is solely designated for your own personal or internal business use. You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download, print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the Website or the computer codes or elements for any commercial or non-commercial purposes whatsoever. In the event of such action, our company has the right to restrict the access of the website temporarily or permanently and claim any other further damages.

2.2. Electronic communication

By using this website or communicating with us by electronic means, you agree and acknowledge that we may communicate with you electronically on our website or by sending an email to you, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement, including but not limited to the requirement that such communications should be in writing.

2.3. Intellectual property rights

The entire content of our website, including, indicatively and not limited to, texts, news, graphics, pictures, outlines, videos, works, images, dialogues, music, proposed services, terms and conditions of use of the present website, any other material posted on this website in any format, including menus, web pages, tools, fonts, design of the web site, diagrams, methods, processes, functions and software which are part of this website, as well as any modification that relates to this particular content, are protected by copyright and by any other intellectual property right of our company and of the relevant right-holders and are governed and protected by the Greek Law the European Union Law and by all the related International Conventions.

The names, images, logos and insignia appearing on the Website and representing the Company or third parties and their products or services, as well as the registered trademarks of the Company, are the exclusive trademarks of the Company or third parties protected by the relevant trademark laws. Their appearance on the Website should in no way be construed as a transfer or assignment of their license or right of use.

It is prohibited to copy, distribute, transfer, modify the content of the Website, create derivative work or mislead the public about the actual provider of the content of the Website.

Reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any way or for commercial or other purposes is permitted only with the prior written permission of the Company or any other copyright holder.

If any provision from the above-mentioned terms may become contrary to the general provisions of Intellectual Property Law or invalidated, this term stops instantly to be valid and will be deleted from the present terms and conditions, without affecting the rest of the terms and conditions.

The Website only explicitly gives users the opportunity to disseminate some of this content to third parties - including information about products and blog articles - by promoting it through social media and / or e-mail.

2.4. Submissions

Other than personal data (which is subject to our Privacy and Cookie Policy) you hereby grant ERTHA a non-exclusive licence to use in whatever form (copy and publish) the rights to all comments, gift messages, blogs, feedback and any other submissions disclosed, submitted or offered through the Website or through third ERTHA-relates pages like Facebook or Instagram or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) once submitted. You must comply with the content standards set out in these Website Terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines. Submissions should not include:

• profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others

• comments about other reviewers or bloggers

• remarks that repeat criminal accusations, false, defamatory or misleading statements

• material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers

• spam or advertising

• third party brand names or trademarks

• HTML code, computer script or website URLs

• availability, price or alternative ordering or delivery information

• information about ERTHA suppliers or manufacturers

• content that is in breach of the laws and regulations of the relevant region and its social values

 We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.

2.4.1. Idea submission

Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement.

If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

2.5. Disclaimers on Content and Termination of use

Our company has made all efforts to ensure that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. In any event, we don not warrant that the contents of the website are appropriate or lawful in other countries outside Greece.

However, in the event that such contents are deemed to be unlawful or illegal inyour country, please do not access our website. If you nonetheless choose to access it, we hereby inform you that your use of the services provided by ERTHA shall be your exclusive and personal responsibility.

In no case is the Company responsible for any damage caused by visitors of its Website or third parties due to a reason related to the operation or not and the use or not of the Website or the inability to provide services provided by it or and from any unauthorized interference by third parties with products or information available through it.

Moreover, our company cannot guarantee that the website will operate continuously, without any interruptions and errors. We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

2.6. Website security

We use reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, ERTHA shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

The Website uses SSL (Secure Sockets Layer) technology for the security of information, personal data and transactions. SSL technology relies on a key code to encrypt data before it is sent over the SSL connection. The security control between the data and the server is based on the unique key code, ensuring the integrity of the communication and protecting the information during their transfer. The browsers Google Chrome, Internet Explorer, Mozilla Firefox, Opera, Safari support the SSL protocol and it is recommended to use them to connect to the Website.

2.7. Registration

During your visit to the Website, you are given the opportunity to use and browse it as a visitor.

Also, you may register/create an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or any secured access information to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

After account termination, you will not attempt to register a new account without our permission.

2.8. Links to other sites

Our website may include hyperlinks or other references to other party’s websites. We do not monitor or review the content of other party’s websites which are linked to from this website. Products or services offered by other websites shall be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for any privacy practices or content of these sites. You bear all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage in whatever manner, however caused, resulting from your disclosure to third parties of personal information.

3. Terms and Conditions of Sale

3.1 Information provided - products - prices

The Company cares for the accuracy, truthfulness and validity of the information contained in the Website, in terms of its identity, the essential characteristics of the products posted on it and the services provided through it.

Information about the products for sale - indicatively its name, sale price, photo display, availability or not - is available and you can see them by following the search and navigation instructions of the Website and selecting the respective product.

Although we have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described, when ordering products or services through the Website, please note that:

• orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;

• all prices are displayed in euro and include the respective VAT. These prices do not include shipping and / or cash on delivery, which are calculated when submitting your order and appear before its completion

• packaging may vary from that shown on the Website;

• the weights, dimensions and capacities shown on the Website are approximate only;

• whilst we try to display the colors of our products accurately on the Website, the actual colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.

The Company reserves the right to change the prices of its products whenever it deems necessary and without prior notice, by only announcing them through its website. Any price changes do not concern orders that have already been registered and have been accepted by the Website. Any discounts and / or offers for the products featured on the Website concern purchases through the Website.

3.2. Product purchasing and consumer protection

Placing an order through the Website is the conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994 "Consumer Protection", as amended and in force to date.

Only persons who are legally competent in accordance with the articles of the Greek Civil Code should make an order through the Website.

The Company, in case of an order from a legally incompetent person, does not bear any responsibility and reserves the right to demand from the supervisor or guardian the payment of orders made and executed by legally incompetent persons.

3.2.1. About Online Dispute Resolution

According to the Directive 2013/11/EC, which was incorporated into the Greek Law by joint Ministerial Decision 70330/2015, the option of online consumer dispute resolution is available via the Alternative Dispute Resolution process throughout the European Union. If the user has a problem with a purchase conducted through an Online Store and is residing in the EU, he/she can use the site “Online Dispute Resolution” for an out of Court settlement. The certified Entity (Office) for Alternative Dispute Resolution (ADR) is the following: European Consumer Centre of Greece (GREECE ECC), address: av. Alexandras 144, postal code 11471, Athens. Phone numbers are the following: +30 2106460284, +30 2106460784 and email: info@eccgreece.gr.

The user can communicate with ECC for a complete guidance on the entire process of submission and processing of his complaint.

3.3. Order submission and order receipt procedure

3.3.1. Make an order

• Place a product in the "Shopping Cart"

• click on "BUY NOW" and you will be transferred to the Checkout,

• fill in the billing information,

• fill in any comments.

In case you want to issue an invoice, please click on the field marked INVOICE (Yes or No) and fill in the invoice details (Invoice issuance is provided only for companies with Greek VAT number).

If you want to send to a different address, click on the field marked Send to a different address and fill in the shipping details.

3.3.2. Receipt

You will receive, at the e-mail address you have given us, an e-mail accepting your order from the online store. This message is also the confirmation of the conclusion of a distance selling contract between the customer and the Company.

Once you receive the order acceptance message, you can no longer modify your order through the Website. In case you wish to modify or cancel your order, you should contact the Company directly, by phone at 210 8030166 on working days and hours (Monday to Friday 09 00-17 00) Or at info@ertha.gr and let us know. However, the Company reserves the right to refuse the modification or cancellation of the order when the order is finalized.

3.. Payment

There are two ways to pay for your orders, by cash on delivery and by credit/debit/prepaid card.

Cash on delivery: Payment for the order is made upon delivery of the products, at the delivery address you indicated to us, to the employee of the cooperating courier company. The amount you pay includes, in addition to the cost of the products, both the shipping costs and the cost of the cash on delivery service, which amounts to € 1.70 (including 24% VAT).

The possibility of cash on delivery is not provided for orders shipped outside Greece.

Credit /debit /prepaid card: Order payments can be made with the following card types: Visa, MasterCard, Maestro cards, American Express, Discover & Diners, China UnionPay (CUP)

When you choose this payment method, after placing the order you are transferred to the secure environment of the electronic payment center. On this page please follow the steps and fill in the required information, ie the card number, month and year of expiration, the three-digit verification code and the name of the cardholder, following the relevant instructions, and submit your billing order.

Using the SSL (Secure Sockets Layer) protocol for secure online transactions, all card information entered during this process is transferred over the internet using encryption technology so that it cannot be read or changed during transfer.

You can pay online for your order with Stripe and PayPal. Orders with PayPal payment method are subject to additional checks by our company and there is a chance they may be rejected. In this case you may be asked for another payment method or there may be delays. You may also be asked to provide additional identification information.

You are solely responsible for the correct, full and true insertion of your personal information and the card’s data and you expressly acknowledge that our company bears no responsibility for their proper use. You shall be the sole holder of the debit / credit card used for each transaction.

3.5. Shipping and delivery

Orders placed in our online store are usually shipped no later than the next 2 business days - Monday to Friday - after confirmation of your order.

The Company reserves the right to inform you immediately, by sending an e-mail or telephone, in case of non-availability of the product found after the submission of your order. In this case, you can, by express statement, cancel the order or consent to the execution of the order. In case of cancellation, the company will proceed immediately, within four working days, to refund the amount paid.

Deliveries within Greece are made with the courier companies cooperating with our Company. Delivery time is usually 1-3 working days from the day you will receive an email notification for sending your order. Delivery to inaccessible areas usually requires an additional 1-2 working days.

The above delivery times do not apply in cases of force majeure or unforeseen circumstances.

The parcel with your order is delivered to the address and the person you have stated at the time of submission and if the recipient is absent, depending on the convenience and service policy of the courier company, the order is delivered to a third party, proxy of the recipient or someone identifiable third party residing at the same address as the consignee.

If the delivery cannot be done nevertheless, the courier company notifies the consignee in any convenient way (indicative, written note, telephone, sms, e-mail), to agree with him on the delivery of the parcel and if necessary and from the nearest courier company store, within a certain number of days.

If the recipient is unable to receive the parcel, the parcel is returned to the Company. If the customer wishes the parcel to be sent to them again, they will be charged with the shipping costs.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Our company sends its products worldwide, but some countries have import regulations that delay the shipping of cannabis products and/or prohibit it. You are solely responsible for checking the conformity of the products you order under the applicable law in your desired country of dispatch. Our company bears no responsibility and is not required to repair any damage you may suffer due to any withholding of parcels in countries where sales of our products may be prohibited.

3.6. Returns policy

You have the right to return the products you bought within 14 calendar days from the day of receipt, exercising the right of withdrawal, unjustifiably, from the contract of sale. In this case you are charged only with the cost of returning the goods. Returns are accepted provided you first contact the company at info@ertha.gr

The returned product must be in the same condition in which you received it, ie without being unsealed or tampered with, in its full original packaging as delivered to you by the transport company and returned, fully packaged and safe.

The exercise of the right of withdrawal requires our written notification on your behalf through a clear statement to our email address info@ertha.gr that you will send to us within the mentioned deadline of 14 calendar days.

The products you wish to return with this procedure must be delivered to us or sent to us - by courier or by post - definitely within 14 calendar days from the day you told us that you withdraw, fully borne by the relevant shipping costs.

In order for the return to be accepted, the original purchase document (retail receipt, invoice) must be presented by the person who originally purchased the product and whose details are printed on the purchase document.

If the conditions are met and the return of the product is accepted, the consumer is entitled to a refund in cash or by credit of an account that he will notify the company. The refund of the customer will be completed within fourteen (14) days from the date we receive the product. If the purchase was made with a credit card, a transaction will be canceled and a corresponding update (credit) of his credit card will be made and not a return of cash.

We have the right to delay the refund until we receive the goods or until you prove to us that you sent the goods back, whichever comes first.

3.6.1. Damaged or incorrectly supplied products

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must inform us (by post, phone or email only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied. In the case of damaged or incorrectly supplied goods, we will offer you a refund.

3.6.2. Allergic reaction

Although all our products are tested, we are obliged to make a product replacement or refund if the consumer during the first use experiences itching or other unpleasant symptom that lasts or allergy and immediately informs the company. In no case is the company obliged to refund after the full consumption of a product.

4. Legal Terms

You agree that you will not use, sell or supply any product(s) purchased from ERTHA in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.

4.1. Liability and Warranties

Except to the extent any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any products and services marketed or sold through the website, regardless of the form of legal action that imposes liability (whether in contract, equity, negligence, intended conduct, tort or otherwise) will be limited to the total price that you paid to us to purchase such products or services or use the website. Such limit will apply in the aggregate to all of your claims, actions and causes of action of every kind and nature.

Notwithstanding the above, our liability is not excluded or limited in the following cases:

1. In case of death or personal injury caused by our negligence;

2. In case of fraud or fraudulent misrepresentation;

3. In any matter that we are not permitted to limit or exclude of liability under applicable law.

Nothing in this section will limit or exclude any warranty implied by law that it would be unlawful to limit or to exclude. This website and all content on the website are provided on an “as is” and “as available” basis and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, as to the availability, accuracy, or completeness of the Content.

We make no warranty that:

 this website or our products or services will meet your requirements;

 this website will be available on an uninterrupted, timely, secure, or error-free basis;

 the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Furthermore, nothing on this website constitutes or is meant to constitute, legal, financial or medical advice of any kind. If you require advice you should consult an appropriate professional.

In no event will we be liable for any direct or indirect damages (including any damages for loss of profits or revenue, loss or corruption of data, software or database, or loss of or harm to property or data) incurred by you or any third party, arising from your access to, or use of, our website.

DISCLAIMER: Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers or the limitation of liability for personal injury, so the above limitations and exclusions may be limited in their application to you to the maximum extent permitted by applicable law. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights, which may vary depending on local law.

4.2. Legal notice-Warning

The articles and information on the Website are for your information only and do not replace the recommendations of specialists or the diagnosis and treatment of diseases, for which you should consult your doctor. Never disregard or modify medical advice or instructions, as you may have read something different on the Website. The acceptance or use of any information displayed on the Website is at your sole risk.

Seek medical attention if any side effects such as allergic reactions occur when using our products.

4.3. Assignment

You may not assign, transfer or sub-contract any of your rights and/or obligations under these Terms and conditions, in whole or in part, to any third party without our prior written consent.

4.. Breaches of these Terms and conditions

Without prejudice to our other rights under these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take such action as we deem appropriate to deal with the breach, including temporarily or permanently suspending your access to the website, contacting your internet service provider to request that they block your access to the website, and/or commence legal action against you.

4.5. Force majeure

The company is not responsible for delays in execution (including delivery) due to cases that cannot be attributed to the fault of the company or due to force majeure.

Force Majeure Event includes any act, event, lack of exercise, omission or accident beyond our reasonable control. Examples of force majeure can be strikes, terrorist acts, war, supplier / transportation / production problems, exchange rate fluctuations, government or legislative acts, and natural disasters. If such incidents last more than 2 months, the agreement between two parties may be terminated by any party without compensation.

4.6. Waiver

No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

4.7. Severability

If any of these Terms and Conditions are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms and Conditions shall remain in full force and effect.

4.8. Entire agreement

These Terms and Conditions and any document expressly referred to in them set out the entire agreement between you and ERTHA and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

4.9. Modification of these terms and conditions

The Company reserves the right to modify or renew these Terms and Conditions whenever it deems necessary and without prior notice, by simply announcing them through the Website.

The change in the Terms of Use does not apply to orders that have already been submitted and for which you have been informed of their receipt by the Website.

4.10. Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Greece. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of Greece.

5. Privacy and Cookies

We take your personal data seriously and are committed to protecting your privacy.

The Company, in accordance with the respective institutional framework, takes all reasonable measures to ensure the confidentiality and security of data processing and protection against accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of improper processing.

We have developed a privacy policy to address any privacy concerns you may have. For more information, please see our Privacy Policy and our Cookie Policy.

6. Contact information

For any clarification or additional information regarding www.ertha.gr, regarding the way we process your personal data or relevant to the products presented and sold on our website, you may email us at: info@ertha.gr or call us on telephone number: +30 210 8030166 (Monday – Friday 9:00 – 17:00).